All Systems Operational
Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
[PLATFORM] Issue Impacting Chat and Agent Statuses in PROD1
Resolved - Kustomer has resolved an event affecting chat, agent statuses and platform latency in PROD1. Our Engineering team have been working with our third party provider to resolve the issue.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
May 12, 12:01 EDT
Monitoring - Kustomer is seeing stability on the platform and continue to work with our provider(s) to ensure the issue is fully resolved. Our engineers continue to work on and are actively monitoring events towards complete resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
May 12, 11:33 EDT
Investigating - Kustomer is aware of an issue affecting chat and agent statuses in platforms hosted in PROD1.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 12, 11:13 EDT
May 11, 2024

No incidents reported.

May 10, 2024
Inbound webhooks causing errors in various parts of the platform. Prods 1 and 2
Postmortem - Read details
May 14, 14:21 EDT
Resolved - Kustomer has resolved an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic behavior. To resolve this issue, our team has rolled out a fix and taken steps to re-drive all data back into the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 15:27 EDT
Update - Kustomer has implemented an update to address an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic platform behavior.

We are slowly rolling out changes to resolve the issues affecting prod 1 and 2- at this time our engineers have confirmed prod 2s platform have fully been restored and are monitoring the restoration of Prod 1.
May 10, 14:39 EDT
Monitoring - Kustomer has implemented an update to address an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic platform behavior. Latency is expected in the platform due to these changes.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 13:16 EDT
Update - Kustomer has identified an event that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches and chats. All channels that utilize workflows may be affected by this issue.

Our team is still continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 12:55 EDT
Update - Kustomer has identified an event that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches and chats. All channels that utilize workflows may be affected by this issue.

Our team is still continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 12:17 EDT
Update - Kustomer has identified an event affecting inbound webhooks that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches.

Our team is continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 11:33 EDT
Identified - Kustomer has identified an event affecting inbound webhooks that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches.

Our team is still working to implement a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
May 10, 10:48 EDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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